TICKETS
HOW ARE TICKETS BEING SOLD FOR THE EVENT?
Tickets are only available to purchase via the DP World Tour website.
ARE THERE DIFFERENT TYPES OF TICKETS AVAILABLE TO PURCHASE?
There are three different types of ticket available to purchase. These are:
• General Admission: These are our standard tickets, which provide public access to the venue. Ticket holders are able to stand/sit in any unreserved spectator area.
• Ticket +: Enhance your day at the event with Ticket+, providing fans with an enhanced viewing experience of the world-class DP World Tour field teeing it up in 2023.
• Premium Experiences – Enjoy the ultimate experience with our premium tickets packages, offering first-class dining, attentive hospitality, and incredible views of the action
IS THERE A LIMIT ON THE NUMBER OF TICKETS I CAN PURCHASE FOR EACH DAY?
There is a limit of 12 General Admission tickets per day, per transaction. Details of other ticket limits are outlined when selecting tickets for an event day.
ARE TICKETS AVAILABLE FOR SPECTATORS WITH ACCESSILBE REQUIREMENTS?
If you have an accessible requirement, we offer a complimentary ticket for a companion, which can be selected online. Please note, you must select an Adult General Admission ticket in addition to the companion ticket.
HOW MUCH DO TICKETS COST?
Ticket prices can differ depending on the day of the event. Prices can be found by selecting an event day and proceeding to the ticket selection page.
CAN JUNIORS COME FOR FREE?
Complimentary tickets for those aged 12 years and under are available upon purchase of an Adult ticket. Junior tickets are required to be redeemed at the time of original purchase. All ticket types, including Junior Tickets are subject to availability, and cannot be issued in advance or at the gate once a day has sold out. To add Junior tickets to an existing order, please email ticketing@europeantourgroup.com.
CAN I PURCHASE TICKETS ON BEHALF OF SOMEONE ELSE?
Once tickets are purchased, you have the ability to transfer them to others through your My Tour account. You will need their email address in order to make the transfer and up until their acceptance of the ticket, you will have the opportunity to revoke the transfer and keep them in your account.
DO I GET A SPECIFIC AMOUNT OF TIME TO MAKE MY PURCHASE?
Once tickets have been added to your basket, you have a maximum of 10 minutes to complete your purchase. If a purchase hasn’t been completed within that time, your tickets will be released from your basket.
I HAVE BOUGHT A TICKET FOR ONE DAY OF THE EVENT, BUT WOULD LIKE CHANGE TO A DIFFERENT DAY. IS THIS POSSIBLE?
Tickets are not refundable or exchangeable under these circumstances.
WHEN WILL I RECEIVE MY TICKETS FOR THE EVENT?
Tickets will be available in your account approximately 4 weeks out from the event and you will receive an email confirming when they are available to view and transfer. All tickets for 2023 events will be Digital tickets, with no printed tickets available for purchase.
WHAT DO I DO IF I HAVEN’T RECEIVED MY TICKETS?
If your tickets aren't in your My Tour account within 7 days of the event contact our customer service team – ticketing@europeantourgroup.com . When contacting us please include your order number, the surname of the booking and the email address used to create the booking. Please do check your junk/spam/clutter folder in your emails before contacting us.
WHY ARE MY TICKETS NOT SHOWING IN MY ACCOUNT?
Tickets for each event will appear in your My Tour account approximately 4 weeks prior to the event and you will receive an email confirming when they are available to view and transfer. If they are still not appearing in your account within 7 days of the event, please email ticketing@europeantourgroup.com
I’VE NOT RECEIVED MY BOOKING CONFIRMATION, HOW CAN I GET IT?
If you have not received confirmation of your booking you can send an email to ticketing@europeantourgroup.com. You will need to include the subject line 'Email Confirmation Required' and your full name registered to your account.
I NO LONGER HAVE ACCESS TO THE EMAIL I MADE MY PURCHASE WITH, WHAT SHOULD I DO?
If you are no longer able to access the email inbox from which you purchased your tickets, please email ticketing@europeantourgroup.com
CAN I PURCHASE TICKETS ON THE DAY?
We expect tickets to be in high demand and therefore recommend purchasing tickets in advance to guarantee your access. Tickets purchased in advance of the week of the event also provide a cost saving. If tickets are avaialble, each venue has a Ticket Office where purchases can be made but we'd advise you, where possible to go online
I WANT TO PURCHASE TICKETS TO SEE MY FAVOURITE PLAYERS COMPETE. WHEN WILL I KNOW WHO IS COMPETING?
Player announcements are made closer to the event. Keep an eye on the DP World Tour website and social media channels to stay informed.
I HAVE A QUESTION THAT I CAN’T FIND THE ANSWER TO, HOW DO I CONTACT CUSTOMER SERVICE?
For queries specific to your booking of tickets; please contact our customer service team on email at ticketing@europeantourgroup.com . When contacting us please include your order number, the surname used to make the booking and the email address used to create your account.
