Digital Ticket FAQs

Our digital tickets replace the need for a paper ticket or print at home to enter a venue. Instead, you'll use a QR Code on your mobile device which is scanned on entry.

You can also manage your tickets digitally including the option to transfer tickets to your guests. Tickets can be transferred to each person attending and saves time waiting outside the venue for them to arrive.

The QR Code(s) can be displayed on your smartphone by going to 'My Tickets' section on the DP World Tour website or using the DP World Tour app, available via both the App Store for iPhone and Google Play for Android. For both options, you will be required to login to your My Tour account to access your tickets. Please remember to use the same email address or social account (e.g. Apple ID) that you used to purchase/redeem tickets when logging into your account.

Our digital tickets are much more fan friendly and secure. It provides all fans with the opportunity to manage their tickets in the knowledge they remain secure within your My Tour Account, and removes the need for excess paper.

You can access your digital tickets via your My Tour account, through the 'My Tickets' button on either the DP World Tour website or official DP World Tour app. Please remember to use the same email address or social account (e.g. Apple ID) that you used to purchase/redeem tickets when logging into your account.

Tickets for each event will appear in your My Tour account approximately six weeks prior to the event so if you have purchased for multiple events, they may not all appear at the same time. If your tickets are still not appearing in your account within four weeks of the event, please email ticketing@europeantourgroup.com.

Once tickets appear in your My Tour account, you will have the option to transfer them to those attending the event with you. Firstly, click on the event for which you wish to select tickets. You will then see your tickets listed. To transfer them, click on the tickets you wish to transfer and then enter the recipient's email address before clicking ‘Continue’. The recipient will be emailed with details of how to accept the tickets, which will require them to create a My Tour account or login to their existing account. Once they confirmed these steps, your guests will be able to see their ticket(s) in their account also.

Tickets can be transferred from the point they are in your My Tour account, which will be approximately six weeks before the event.

We strongly advise all attendees to hold their own ticket on their own smartphone for security purposes and to speed up entry on arrival. This can be done using the ticket transfer functionality through the My Tickets section on the DP World Tour website or app using your My Tour account. We recommend transferring tickets in advance of your arrival to avoid delays.

Yes, you can transfer your tickets at any time before entering the venue. We’d advise you to transfer before the event day to ensure a smooth entry to the venue. No tickets can be transferred once they’ve been scanned at the entry point.

Tickets can be added to your Apple / Android wallet but we would advise tickets are transferred to your guests before doing so. This will ensure you and your guests have a better and smoother experience when entering the venue.

Search ‘DP World Tour’ on the App Store to download for iPhone or on Google Play for Android devices. You can also use the link here to download.

The transferring of tickets can be cancelled up until the point the recipient has accepted the transfer. This can be done within your account by clicking on ‘Revoke’ for each ticket you wish to take back. Once a ticket has been accepted by the recipient, it cannot be recalled by the original holder.

No, once a ticket has been transferred and accepted by the recipient, it cannot be resent. In order to send it back to the original ticket holder, the ticket has to be transferred back to them from the new ticket holder’s account.

Yes. Season ticket holders will receive a ticket for each day of the event so if you want to transfer a ticket, this can be done in the same way as any other ticket.

Please ensure that your smartphone is fully charged and able to connect to a network. To aid your entry, also have your screen on full brightness when displaying the digital ticket.

Please go to the on-site ticket office, where we will be able to assist you.

No, screenshots of tickets will not be accepted. Tickets must be presented on your smartphone, either through your web browser or in the DP World Tour app. Copies of barcodes, screenshots or printed versions will not be accepted at the venue.

No, your digital tickets are only accessible through the DP World Tour website or app. Please be aware that entry will not be permitted on production of a printed screenshot.

If you don't have a smartphone, please speak with someone in your group who does have a smartphone and they will be able to have your ticket on their device. If no one in your group has a smartphone, you should visit the ticket office at the venue on the day. Please note the lead purchaser of the group must be present and provide proof of purchase in the form of your confirmation email and a form of ID.

If you cannot access your tickets, please email ticketing@europeantourgroup.com.

No, all tickets will only be made available via your My Tour account through the DP World Tour website or app. We will not be providing any paper tickets so if you have any issues with your digital tickets, please email ticketing@europeantourgroup.com or visit the onsite ticket office on the day of your event.